DirectPointe

Assist Implementation manager by working with clients and vendors gathering, organizing, and entering information. DirectPointe provides lifecycle IT solutions to various companies both locally and nationally. Services offered to a client are assigned to a team consisting of an Implementation Manager, Implementation Coordinator, Technical Lead, Workstation Lead, and others. This team is responsible for implementing all purchased services for the client and setting up proper documentation for continued support.

Essential Duties and Responsibilities

• Visit with clients and vendors to gain information needed to build a solution.
• Gather specific computer information, contacting vendors like Microsoft for license code/key verification, contacting support for DirectPointe technicians, etc.
• Document all software used by a client with appropriate licensing information into DirectPointe systems.
• Prepare information for use by various DirectPointe departments, enter information into DirectPointe systems.
• Pass gathered information on to the appropriate department.
• Work with technical leads and other technical staff to gather information for documentation including knowledgebase articles.
• Finalize prepared documentation for each client install.
• Miscellaneous: Setup meetings, track equipment & software, track progress in each project, etc.

Qualifications

• Time: Must be open to working nights and weekends as well as travel. Must be able to work overtime as needed.
• Must enjoy working with people and computers.
• Must be savvy at MS office products, particularly Word and Excel.
• Must be able to work in a stressful environment.
• Must be able to push others to accomplish tasks while maintaining a balanced relationship.
• Must be able to understand bigger picture and be self motivated.

Education and/or Experience
This individual does not need to be a computer support technician.

Language Skills
Excellent communications and interpersonal skills.

Send a Resume        DirectPointe is an Equal Opportunity/Affirmative Action Employer