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Server Services
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Basic |
Professional |
Premiere |
| Management |
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| Server Monitoring and Optimization |
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| Asset Management |
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| Server Software Distribution |
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| Software Metering |
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| Data Backup Monitoring & Administration |
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| Software Updates |
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| Automated Online Reporting |
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| Protection |
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| Server Security Administration |
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| Remote Server Backup |
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| Server Virus Protection (Per User Pricing) |
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| Server Patch Management |
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| Support |
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| Unlimited Self-Help and eLearning Modules |
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| Unlimited Standard Hours Support (8am-5pm M-F MST) |
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| Unlimited 24 x 7 Support |
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| Incident Response and Resolution Tracking |
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| Web-Based Training |
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| Optional Server Services |
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| POP E-mail |
Optional |
Optional |
Optional |
| Managed Exchange Messaging Services |
Optional |
Optional |
Optional |
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